See below for further information about our policies and procedures
Bronntanas is committed to respecting client conﬁdentiality and protecting personally identiﬁable and sensitive information from unauthorised disclosure, in line with the IACP, IAHIP, ECP Ethical Frameworks and current legislation, including GDPR 2018.
This procedure outlines the course of action for practitioners faced with clinical or ethical dilemmas. A dilemma might arise around such issues as client or practitioner safety, confidentiality, conﬂicts of interest, or child protection. Practitioners affiliated to Bronntanas are required to work to the codes of practice and ethics of their professional bodies e.g. the IACP, IAHIP ECP. However it is recognised that such guidelines do not provide a clear answer to all dilemmas that a practitioner might meet, nor guidance as to the procedure to follow within a speciﬁc context.
If you feel unhappy, angry or dissatisﬁed with a service you have received from an associate or member of Bronntanas, this leaﬂet is designed to help you make a complaint – who to contact and what we will do to put things right, if possible. Unfortunately, there are occasions when problems arise, and as part of our commitment to good quality service, we try to make sure we listen to any difﬁculties you may have with our service.
Bronntanas is fully committed to the principle of equality of opportunity for all those currently working within the clinic and for all prospective practitioners and staff.
We are also committed to achieving equality of opportunity in access to and provision of our services. As such we endeavour, in as far as is practicable, to provide treatment and facilities that are accessible, welcoming and available to all and to ensure that no-one feels disadvantaged or excluded from the services we offer.